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Herbalife - Brand & Commerce site

The project involved developing an e-commerce and a brand site for Herbalife. The e-commerce was designed to provide a seamless shopping experience with features such as intuitive navigation, personalized recommendations, secure checkout, and integrated customer support. The brand site aimed to enhance the company’s online presence by offering comprehensive information about its mission, values, and product offerings.

Challenge

The app's cluttered interface made navigation and finding essential features difficult for users. The onboarding process was problematic, negatively impacting new user adoption rates. Additionally, the app lacked personalization and customization options, leading to a less engaging and user-friendly experience, and it was inconsistent with the company's brand guidelines.

Results

+600

Components

Components

12

Brand Pages

Brand Pages

117

PDPs

PDPs

Research Conducted in this Project

Research Conducted in this Project

Research Conducted in this Project

01

Jobs to be done

Framework/Chart: Identified specific Distributor needs and the context in which a product or service solves those needs.

02

UX Audit

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

03

Benchmarking

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

04

Journey Maps

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

05

Persona Development

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

01

Jobs to be done

Framework/Chart: Identified specific Distributor needs and the context in which a product or service solves those needs.

02

UX Audit

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

03

Benchmarking

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

04

Journey Maps

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

05

Persona Development

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

01

Jobs to be done

Framework/Chart: Identified specific Distributor needs and the context in which a product or service solves those needs.

02

UX Audit

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

03

Benchmarking

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

04

Journey Maps

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

05

Persona Development

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

01

Jobs to be done

Framework/Chart: Identified specific Distributor needs and the context in which a product or service solves those needs.

02

UX Audit

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

03

Benchmarking

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

04

Journey Maps

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

05

Persona Development

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

Product Detail Page

Product Detail Page

Product Detail Page

The product page offers a user-friendly interface that allows easy navigation between product images and content. In addition to that a configuration panel on the left enables users to quickly select the flavor, size, and quantity of a product.

Distributor Homepage

Distributor Homepage

Distributor Homepage

Each Herbalife Distributor has their own Homepage, with modules and content personalized for them, by them.

Catalog

Catalog

Catalog

The product listing pages feature various screens to display all products, as well as categorized groups of products.

Checkout & Shopping Bag

Checkout & Shopping Bag

Checkout & Shopping Bag

The checkout experience allows users to easily find their own Distributor, offering a seamless transition from the Brand site to the Distributor site. This clean and straightforward flow enables users to purchase products effortlessly.

Big Achievments

Big Achievments

Here's a quick video showcasing the team's achievements on this project.